1. If you want to return the items, please notify us by email, stating the reason and the order number within 7 days of receipt.
2. Any items must be sent back completely with the original package. All packages should be sent via a trackable method.
60 days money back or item exchange
We offer 100% satisfaction guarantee. Most items can be returned within 60 days of receiving the item. Within 60 days of receiving the items, if you are not 100% satisfied with the item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.
Returns must be accompanied by a Return Materials Authorization (RMA) number. To receive a RMA, please email to [email protected]
All returns must be in new, resalable condition and in original unmodified packaging. Custom orders can not be returned when they function properly. Custom Orders mean the manufacturing according to client's detailed requirement.
Return of working products after 60-days and within warranty period
After 30 days from delivery, Fiber-Mart does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
Return for repair/replacement within warranty period
Fiber-Mart offers limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a 'test report' showing it does not function or contact Fiber-Mart sales and discuss the issue.
In all return scenarios, all returned products must have a Return Material Authorization (RMA) number assigned by
Fiber-Mart first. The following apply the RMA process:
If you want to exchange or return your item, pls contact your sales representative directly, or just email to [email protected] to get more information.